• Refund and Returns Policy

    Effective Date: January 8, 2025

    Cartunie – Refund and Returns Policy

    At Cartunie, your satisfaction is our priority. We aim to make your shopping experience enjoyable and hassle-free. This Refund and Returns Policy outlines the terms and conditions for returning products and receiving refunds or exchanges. Please read it carefully to understand our procedures.

    1. Eligibility for Returns

    • New and Unused Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached, demonstrating our commitment to ensuring the product can be resold.

    • Timeframe: You must initiate a return request within 30 days of the original purchase date, allowing you ample time to decide if the product meets your needs.

    • Proof of Purchase: A valid receipt or proof of purchase is required for all returns, assisting us in verifying the purchase.

    • Exclusions: Certain items are non-returnable, including, but not limited to, gift cards, clearance items, personalized or customized items, and items damaged due to misuse or improper care. We provide detailed descriptions of these exclusions to help clarify return eligibility.

    2. How to Initiate a Return

    • Contact Us: Send an email to info@cartunie.com with your order number, the reason for the return, and photographs if the product is damaged or incorrect. This will help us understand your request and expedite the process.

    • Return Authorization: We will review your request and provide you with a return authorization number and instructions on how to proceed with the return. Do not send items back without authorization. This ensures that we can track your return and process it efficiently.

    • Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged packages.

    3. Inspection and Processing of Returns

    • Inspection: Once we receive your returned item, it will be inspected by our team to ensure it meets the conditions for a return. We carefully review all returns to ensure they meet our policy standards.

    • Refund or Exchange: If the return is approved, we will process your refund or exchange within 7-10 business days.

      • Refunds: Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to our error, clarifying the circumstances under which shipping costs are eligible for a refund.

      • Exchanges: If you prefer an exchange for the same item or a different size/color, we will ship the new item once the return is processed and inventory is available. If the item is not available, you may receive a refund or an alternative replacement. This provides you with options should an exchange not be feasible.

    4. Defective or Damaged Items

    • If you receive a defective or damaged item, please notify us within 7 days of receipt. We will either replace the item free of charge or offer a full refund, including shipping fees, demonstrating our commitment to resolving issues fairly and efficiently.

    • Please include detailed pictures of the damage or defect in your email, allowing us to assess the situation quickly and accurately.

    5. Late or Missing Refunds

    • If you have not received your refund within the 7-10 business days, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. We ask for your patience and provide steps to take in the event of a delayed refund.

    • If you have done all of this and still have not received your refund, please contact us at info@cartunie.com, and we will assist you further, ensuring that we resolve any refund issues promptly.

    6. Contact Us

    For any questions or concerns about our Refund and Returns Policy, please contact us: