Shipment Policy

Effective Date: January 8, 2025

Cartunie – Shipment Policy

At Cartunie, we are dedicated to providing a seamless and efficient shipping experience. This Shipment Policy outlines our shipping methods, delivery timeframes, shipping costs, and other relevant information regarding the shipment of products purchased from our website, cartunie.com. We are committed to delivering your purchases with speed and reliability.

1. Order Processing Time

  • Orders are typically processed within 1-2 business days after payment authorization, excluding weekends and public holidays. We aim to dispatch your orders as quickly as possible.

  • During peak periods, processing times may be slightly longer. During holidays and busy seasons, we will continue to make the best efforts to process your order quickly, but we ask for your patience.

2. Shipping Methods

  • We offer various shipping options depending on your location and delivery preferences. These include standard, expedited, and other specialized options.

  • The available shipping methods will be displayed at checkout, and you can select the option that best suits your needs. We strive to provide multiple options to accommodate various needs and budgets.

  • We utilize reputable carriers such as USPS, UPS, FedEx, and other regional carriers. We work with dependable delivery partners to ensure your orders arrive securely.

3. Shipping Costs

  • Shipping costs are calculated based on the following factors:

    • Shipping method selected,

    • Destination,

    • Weight of the package,

    • Dimensions of the package.

  • Shipping costs will be displayed at checkout, and you will have the opportunity to review the costs before finalizing your order. You will see all costs prior to checkout.

  • We may offer free shipping promotions, subject to specific terms and conditions. Details about free shipping offers will be made clear on our site when available.

4. Delivery Timeframes

  • Delivery timeframes are estimates and not guarantees. Actual delivery times may vary depending on the following:

    • Shipping method selected,

    • Destination,

    • Shipping carrier performance,

    • Weather conditions,

    • Customs procedures (for international shipments).

  • Estimated delivery timeframes for different shipping methods will be provided at checkout. You will be able to review the estimated time for each option.

  • Once your order has shipped, we will provide you with a tracking number so you can monitor the progress of your shipment. You will receive this via email, or can log into your account for more details.

5. Shipping Locations

  • We offer shipping within the United States and internationally to certain countries. We ship to many locations globally.

  • Shipping availability and rates may vary for different international destinations. You can verify at checkout whether we ship to your specific country. Please check this before making a purchase.

  • For international shipments, you are responsible for any customs fees, import duties, taxes, or other charges imposed by the destination country. We are not responsible for these added charges.

6. Shipping Address

  • It is your responsibility to provide a complete and accurate shipping address. Your shipping information should be verified before confirming your order.

  • We are not responsible for delays or misdeliveries resulting from inaccurate or incomplete shipping addresses provided by you. Incorrect information will be your responsibility and will result in a shipping delay.

  • If your shipping address changes after your order has been placed, please contact us as soon as possible. If your order hasn’t been shipped we will update your address. Please reach out to our customer service team to make changes as soon as possible.

7. Tracking Your Order

  • Once your order ships, you will receive an email with your tracking number. You will receive all the necessary information to monitor the delivery progress.

  • You can use the tracking number to check the delivery status of your order on the carrier’s website. This tracking information should be used to monitor your delivery status.

  • If you have any trouble tracking your order, please contact us, and we will assist you. Our customer service team is ready to help with any questions or issues.

8. Lost or Damaged Shipments

  • In the event that your package is lost or damaged during transit, please notify us immediately. Please notify us immediately so we can act to find your order.

  • We will work with the shipping carrier to investigate the issue and determine the best course of action, which may include sending a replacement or issuing a refund. Please note that we need to work with the delivery service to ensure proper delivery.

  • If a package is marked as delivered but you have not received it, please contact us so we can follow up with the carrier and determine next steps. It is your responsibility to notify us if your order has been marked as delivered and you have not received it.

9. Undeliverable Packages

  • Packages that are returned to us as undeliverable due to incorrect addresses, refusal to accept delivery, or missed delivery attempts will be subject to additional shipping charges if you want to have the package reshipped. Any returned packages will be reshipped only after you have paid for the additional costs.

10. Changes to This Policy

  • We reserve the right to modify or update this Shipment Policy at any time. Any changes will be posted on this page with a revised effective date. It is your responsibility to check the policy for any updates.

11. Contact Us

For any questions or concerns regarding our Shipment Policy, please contact us: